1404 S Marion Rd Apt 305 | Sioux Falls, SD 57106 | 605.360.8882 | angeleyes525@outlook.com | angelafx.com
Dependable, professional customer service representative delivering:
an unwavering commitment to customer satisfaction from building productive business relationships, resolving concerns and winning customer loyalty.
clear and concise communication about complex technical, architectural, and organizational problems and purpose through iterative solutions.
Areas of Expertise
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Business Communication Acumen, Statistical Analysis, Marketing, Ecommerce
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Genesys Cloud, 5Nine, Sharepoint, Salesforce
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Microsoft Office, Zoom, Slack, Adobe products
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Windows 10, Linux, ChromeOS
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HTML, CSS, JavaScript, Bootstrap, Python
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Atom, VS Code, Gimp, Photoshop, Krita, Wordpress
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SEO, Google Analytics, Web Servers
Qualifications
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Provided 99.98% accurate, informative and profitable sales and service for over 250 different client accounts.
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Managed Inbound call center metrics during peak queue hours, maintained optimal KPIs.
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Introduced new “best practices” ideas to management which became standard company policies.
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Trained and managed a team of 20+ agents, set performance goals and opportunities monthly.
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Maintained strict PII policy standards, helped correct agent errors and reported noncompliance.
Education
Code Academy, Harvard University | Online
2019 - present
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Certifications: Web Development & Design, Information Technology, Computer Science
Southeast Technical Institute | Sioux Falls, SD
2008 - 2010
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Studied Accounting & Financial Services
Roosevelt High School | Sioux Falls, SD
1996 - 2000
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High School Diploma
Experience
Concentrix | remote
2020
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Customer Service Associate
C & H Concrete, Inc | Sioux Falls, SD
2013 - 2019
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Concrete Finisher
Journey Group | Sioux Falls, SD
2018
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Carpenter
Midco Call Center | Sioux Falls, SD
2010 - 2013
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Inbound Call Center Representative